This Privacy Policy explains how OneiHost (“we”, “us”) handles personal data collected through www.oneihost.com, billing.oneihost.com, WhatsApp, email, and phone support.
1. Data we collect
- Account data: name, email, phone, company name, billing address, and login details.
- Order and tax data: products ordered, invoices, GSTIN (if provided), and payment status.
- Payment data: payments are processed by third-party payment gateways. We do not store full card numbers on our servers.
- Support data: messages you send by email, WhatsApp, or phone.
- Technical data: IP address, browser type, device information, and basic usage logs needed for security and service delivery.
2. How we use your data
- To create and manage your Client Area account
- To process orders, renewals, invoices, and GST-compliant billing
- To provision and support hosting, VPS, and dedicated servers
- To communicate service notices, invoices, and security alerts
- To prevent fraud, abuse, and unauthorized access
- To improve website performance and customer experience
3. Legal bases
We process personal data to perform our contract with you (hosting services), to comply with Indian tax and accounting law, and where needed for legitimate interests such as security and fraud prevention. Where consent is required (for example certain marketing messages), you may withdraw it at any time.
4. Sharing of data
We may share data with:
- Payment gateway and banking partners to complete transactions
- Data centre / upstream infrastructure providers needed to run your service
- Email, DNS, or other tools you enable on your hosting account
- Professional advisors or authorities when required by law
We do not sell your personal data.
5. International transfers
If you choose a USA server location, or if a provider processes data outside India, your data may be transferred internationally as needed to deliver the service you ordered. We take reasonable steps to keep such processing secure.
6. Retention
We keep account, invoice, and tax records for as long as required for service delivery and Indian legal/accounting obligations. Support tickets and logs are retained for a reasonable period for security and quality purposes, then deleted or anonymised where practicable.
7. Security
We use administrative and technical safeguards appropriate to hosting operations, including access controls and encrypted connections (HTTPS/SSL) on our websites and Client Area. No method of transmission is 100% secure; please use strong passwords and enable available account protections.
8. Cookies and similar technologies
Our sites may use essential cookies for login sessions, shopping cart, and security. Analytics or preference cookies, if used, help us understand traffic and improve pages. You can control cookies through your browser settings.
9. Your rights
Subject to applicable law, you may request access, correction, or deletion of personal data we hold, or ask us to restrict certain processing. For Client Area profile updates, use your account settings or email info@oneihost.com.
10. Children’s privacy
Our services are intended for businesses and adults. We do not knowingly collect personal data from children under 18 for the purpose of opening hosting accounts.
11. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after an update means you acknowledge the revised policy.
12. Contact
Privacy questions: info@oneihost.com · +91 7021551517 · 105, Topiwala Center, Goregaon West, Mumbai 400062 · Contact page.
Related: Terms and Conditions.